ChiropractorsOther Professions

Why SurveySurvey ProcessSign UpContact UsFrequently Asked QuestionsExcerptsSite Map

Doctors of Optometry

 

What to Expect
Answers to your specific questions! You will discover what your patients think about your practice, You, your examination technique, your office, your staff, your hours and availability, your location, your parking, the effectiveness of your patient education program, lay lectures, and other, even more specifically directed, information. You’ll also find out if your patients know of all the categories of new patients you accept! You can also find out about some major or minor changes you are considering for your practice, such as: adding an Associate, working more on children, adding (or removing) a service of specialized eyewear or vision therapy, adding specialists within your staff, and even information about changing locations or hours.

You will discover what is the most important aspect of your practice to your patients! Also, you will find out what your patients would recommend you change and what you are doing best. Too many Optometrists see too many ‘one time only’ patients! Our survey is designed to find out why, and give you specific information to make corrections to reduce the number of ‘one time only’ patients in your practice!

First, we interview you, and take your practice information and objectives into consideration, then we create a survey for your specific practice. We provide almost everything! We ship, directly to you, specific bundles of prepaid postage surveys to be mailed from your office.
The surveys are bundled by group. This grouping addresses the opinions from many types of patients: best, families, inactive, and more.

Your patients send the completed survey directly to us! We compile the data and all comments, then present to you a detailed report with volumes of information. You will be able to make decisions (critical decisions!) that will ensure the continued success and growth of your practice.

Other great effects of PSS Surveys:

Reactivation of patients! – The PSS Survey reminds them how well you treated them in the past.
Referrals! - When patients see all the categories you treat.
Confidence from your surveyed patients! - When they are complimented that you selected them for their opinion!
Greater appreciation from your patients! – When they learn you changed aspects of your practice to meet their needs! This meets the true definition of Quality!



Can you accept constructive criticism?

Optometrists are confident in their ability to provide great vision care to their patients. Results from the PSS Survey will be honest and sincere input from your patients. Understanding and accepting their comments is not always easy. Additionally, you cannot simply conduct the PSS Survey and have no further contact with your patients concerning the survey! You must make decisions as a result of the survey information. Your decision may be to incorporate or not to incorporate change; but, you must tell your patients you conducted the survey, what was discovered, and what you are going to do with that information.

If not…

If you know that you wouldn’t change any aspect of your practice – regardless of what your patients might think, say, or do… your PSS Survey results may be of little value to you.

© 2003, Professional Survey Services. All pages within this website are protected by US and International copyright laws.
All rights reserved. See ‘Index/Copyright’ for more details.